Living in a block of flats? We install full-fibre infrastructure for landlords

Complete Fibre installs Full Fibre infrastructure in blocks of flats, also known as MDUs/ Multi-Dwelling Units.  

Residents need digital infrastructure – the cables and wiring that enable Internet Service Providers (ISPs) to connect homes to broadband – in place before you can buy a Full Fibre broadband service. 

Our single installation process enables multiple ISPs to connect and offer residents their service.  

Each ISP is simply plugged into the Full Fibre infrastructure we’ve installed, without further installation work. This reduces carbon emissions, minimises disruption, and means buildings can introduce more digitally-enabled services in the future.  

We support landlords to ensure all government legislation for resident buildings is met, including the Fire Safety Act 2021 and Building Safety Act 2022, and exceed industry safety and quality standards. 100% of our installations are audited. 

What is full-fibre broadband?

Full Fibre broadband uses fibre optic cables. It’s the next generation of broadband internet technology, and replaces the old copper technology that is gradually being switched-off across the UK. Fibre cabling is made up of a transparent glass material, that uses pulses of light to transfer information.   

Full Fibre broadband is much faster and more reliable than copper networks. This means people living in your home can do more online and use more devices without it slowing down. So, whether you want to learn, work, play, shop, watch or create, it provides a better online experience. 

FAQs for residents

Find quick answers to some common questions.

We work with landlords to install Complete Fibre

Complete Fibre installations are arranged by your landlord as they are responsible for the digital infrastructure (the cables and wiring that enable Internet Service Providers (ISPs) to connect homes to broadband) coming into the communal areas in blocks of flats.  

We work directly with landlords on their digital infrastructure strategy, and install Complete Fibre infrastructure in buildings on the landlord’s behalf. Once is it installed, multiple ISPs can connect and offer residents their service. 

If you would like to have Complete Fibre installed in your building, please reach out to your landlord who can get in touch with us directly. 

Residents FAQs

Full Fibre broadband uses fibre optic cables. It’s the next generation of broadband internet technology, and replaces the old copper technology that is gradually being switched-off across the UK. Fibre cabling is made up of a transparent glass material, that uses pulses of light to transfer information. 

Full Fibre broadband is much faster and more reliable. This means people living in your home can do more online and use more devices without it slowing down. So, whether you want to learn, work, play, shop, watch or create, it provides a better online experience. 

The cables and wiring that enable Internet Service Providers to connect to your home.  

The latest cables are fibre optic and they provides ultra- fast network connectivity directly to your home. 

Safety is our main priority, and we are the only Full Fibre infrastructure specialist signed-up to the Building a Safer Future Charter (BSF). We are currently on the rigorously assessed journey towards BSF Champion status, and are collaborating with the sector to further raise standards. 

Our single installation process means multiple Internet Service Providers (ISPs) can connect to the digital infrastructure and over time, you’ll have access to a choice of broadband services. Each ISP simply plugs in to the network we’ve put in, without further installation work. This minimises disruption and drilling, and every detail of our work is independently audited to the most stringent safety and quality standards. 

Complete Fibre installs Full Fibre infrastructure in multi-dwelling buildings for housing associations and private landlords, so that residents can access next generation speed internet and other digital services.  

Without a fibre optic digital infrastructure in place, you won’t be able to receive the new, faster, and more reliable Full Fibre broadband service. 

Landlords are responsible for the cables and wiring that bring Full Fibre broadband into the communal areas of a block of flats 

If you would like your landlord to install Complete Fibre, please contact your landlord and ask them to get in touch with Complete Fibre as we need their permission to install.   

It doesn’t cost you or your landlord anything to have our Full Fibre network installed in the building. However, it’s important to know that our service doesn’t get you online – you will need to choose and pay for a broadband package from the ISPs connected to the building. 

The UK is upgrading its outdated copper cable networks to the new fibre optic cables. This upgrade will improve the quality, efficiency and speed of your home internet connection. 

Retiring the old copper cables, also known as the ‘Copper Switch Off’, will happen in stages over the coming years and will impact both phone and internet services. 

Complete Fibre are working with landlords to install Full Fibre networks in their buildings to support the Full Fibre roll-out. 

Complete Fibre’s installation of the new Full Fibre cable infrastructure will be completed in the communal areas of your building; access to your home is not required. 

Once the installation of this new network is completed, ISPs can connect to the building and will contact you to let you know about Full Fibre packages available to you. If you would like to upgrade to one of these packages, the ISP you select will need access to your home to connect the new Full Fibre broadband service. 

Once our work is finished and an ISP has connected to the building, they’ll contact you directly with information on the different Full Fibre broadband package and price options available. This may take a few months and you don’t have to buy any of these services if you’d rather keep your current service. 

If you choose to order a Full Fibre broadband package from an ISP, you will have access to faster and more reliable upload and download speeds, making it ideal for families and friends to be working, learning and playing online at the same time. You’ll particularly notice the difference when people are video streaming, online gaming and downloading large amounts of data at the same time in your home. 

Wireless performance is variable and can be affected by many things: high buildings, the position of the access point within a building, the thickness of walls and ceilings, and even the weather.  

The most reliable, futureproof solution is to deliver broadband services down stable, fibre optic networks all the way into your home. 

As our world becomes increasingly online, the old and increasingly unreliable copper cabling is unlikely to cope with the increasing digital demands of the average home, and so eventually, it will be retired and replaced by the new fibre optic technology. 

To support the change, your landlord is putting Full Fibre infrastructure (cables and wires) into your building.