Posted 2 months ago

Location – Linford Wood, Milton Keynes (4 days per week office based) 

Salary: £28k-£30k per annum plus company benefits 

Hours: Full Time 37.5 hours per week 

We’re looking for a Programme Co-ordinator to join our Operations Team and support with doing things the Complete Fibre way! 

Who we are… 

Complete Fibre will help create a world where everyone is digitally included, and has access to reliable, highspeed broadband, safely. 

Join us as we partner housing associations and broadband providers, to positively disrupt the way services are installed to ensure everyone can access opportunities in education, employment, and their community, to live life well and reach their potential. 

Here’s some insight into our company values and how they make us, us: 

· We have integrity with without compromise, 

· Results are recognised, behaviours are rewarded, 

· Commercial and ethical, that makes us different, 

· We deliver results in the right way. 

Who you are… 

Programme Co-ordinators are pivotal to the successful delivery of products and services to all of our clients, managing the lifecycle of a programme of works, from start to finish. You will have strong communication skills and able to build rapport with external clients. You will need to be someone who is exceptionally organised, able to prioritise, pro-active and with a can-do attitude. 

What you’ll be doing: 

  • With assigned clients, manage the programme of works end-to-end through each process gateway. Being the key point of contact both internally and externally in gathering all the relevant information needed to share across Operational and Account Management teams. 
  • Keeping full visibility of each job, proactively managing the CRM to keep a steady flow of work and identifying issues to resolve efficiently 
  • Managing weekly touchpoints with your assigned clients to communicate any outstanding information required, sending over relevant data and effectively dealing with any immediate blockers in a streamlined and organised way 
  • Connecting weekly with the Commercial Account Manager/Internal Managers to provide a summary of activities for the week including anything outstanding (e.g. missing Asbestos reports) 
  • Keeping your knowledge portfolio up to date regularly with various information regarding your HA/Telco’s 
  • Ensuring process flows are adhered to or where agreed as a team, changed and updated accordingly 
  • Ensuring all documentation required to progress each job is available 
  • Leading discussions around Work in Progress where consistently required in internal and external meetings 
  • Ensure all systems and contact information remain up to date 
  • Support the Scheduler where necessary to arrange/rearrange access as required 
  • Delivery against agreed targets, managing productivity and driving towards agreed KPIs and SLAs 
  • Address any rejected/blocked jobs to progress to submission 
  • Managing any escalations and pro-actively considering efficiencies 
  • You may be required to support other things outside of your job role, attend offsite meetings and ad-hoc tasks if necessary 

How you’ll be doing it… 

  • Strong understanding of our business and the service and products we offer 
  • Ability to build a strong rapport with external customers 
  • Strong organisational and prioritisation skills 
  • An analytical approach to providing reports and weekly updates 
  • Able to manage end-to-end process, looking for ways to create efficiencies 
  • You will need to be comfortable and confident with challenging where necessary 
  • Communicating in the most effective way to ensure best results 

We can offer you… 

  • 25 days holiday plus bank holidays and an additional day for your birthday each year 
  • Length of service increase to your holiday during your time with CTG 
  • The opportunity to buy or sell holiday days each year 
  • Bupa Private Medical Insurance 
  • Life Assurance 
  • Income Protection 
  • Paid Volunteer Days 
  • Wellbeing Support with access to a virtual GP service, wellness & life coaches and EAP counselling sessions 
  • Enhanced pension contributions 

Affinity Groups 

We have our very own Affinity Groups that you can join and will be led by you. Ultimately, these groups are formed to bring our people together that have a similar connection and passion on a specific topic to help with what’s important to you, whilst making sure you are heard. Here’s more insight of our four Affinity Groups and what they focus on: 

  • Complete Community: Learning and celebrating various cultures & beliefs 
  • Complete Unity: Equality between genders, sexual orientation, age and life 
  • Complete Accessibility: Understanding neurodiversity, disabilities, wellbeing and improving accessibility 
  • Complete Forces: Networking and embracing our Veterans 

Complete Fibre is an equal opportunity employer and strongly supports diversity in the workplace. All applicants will be considered for employment without discrimination and reasonable adjustments will be provided during the hiring process upon request. 

Apply Online